Refund policy

Exchange Policies

Thank you for your purchase we really appreciate your business! If your you are not 100% satisfied with your purchase for any reason we can help you. Unfortunately due to the nature of our business, we are unable to offer refunds. We do offer a 14 days exchange policy, which means you have 14 days after receiving your item to request an exchange. Shipping charges incurred with your original order are non-refundable as well.

To be eligible for a exchange, your item must be in the same condition that you received it, unused, with labels, and in its original packaging. You’ll also need the receipt or proof of purchase.  We do not accept exchange if you purchase the wrong scent or you do not like the scent.

To start a exchange, you can contact us at info@bougieschenier.com If your exchange is accepted, we will contact you with the details instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted.

PS: You are responsible for any shipping cost for any exchange items.

You can always contact us for any exchange question at info@bougieschenier.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-exchange items

Unfortunately, we cannot accept exchange on sale items or gift cards.

Last updated: January 2026