Shipping policy
ONLY SHIPPING TO CANADA FOR THE MOMENT!
- Orders are processed in the order in which they are received
- Items on our website are available and ready to be ship within 48 hours unless otherwise stated. We process and ship orders from Monday through Friday. Orders are not shipped on weekends or holidays.
- Items ordered before 2pm (ET) Monday-Friday will be ship next business day.
- Items ordered after 2pm (ET) Friday will be ship Monday.
- Your orders will be shipped via Canada Post unless otherwise stated. Tracking information, when applicable, will be provided. The total time for orders to be received can take up to 3-9 estimated business days and may take longer during Christmas time or a regular Holidays.
- Canada Post rates are based on your shipping address and the weight of your order.
- Orders may take longer during Holidays or Sales. A notice will be posted on this page if this is anticipated.
- Orders that contain a different shipping address from the billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time.
- Enjoy free shipping on your orders 100$ or more.
HOLIDAYS:
-New Year Day
-Good Friday
-Easter Monday
-Victoria Day
-Saint-Jean-Baptiste Day(QC)
-Canada Day
-Civic Holiday
-Labor Day
-Thanksgiving
-Christmas
PICKUP OPTION:
Online order may be picked up at 120 rue Du Porc-Épic, Gatineau(Aylmer), Québec, J9J 2L9, during week days only. Upon the completion of processing your order, we will notify you via email to confirm your order is ready for pickup and a date and time will be arranged. If you do not receive an email within 48 hours, please check your spam or junk mailbox.
DAMAGED PRODUCTS
If your products arrive to you damaged, contact us via email info@bougieschenier.com , within 48 hours of receiving your order and we will be more than happy to assist. Please include clear photos of the damaged product(s) and packaging to further assist us with processing your claim.
LOST OR STOLEN PACKAGES
Bougies Chénier is not responsible for any lost or stolen packages .This include packages that are marked as delivered, but never received. If you experience this with your package, contact us via email info@bougieschenier.com within 48 hours and we will provide you with the delivery confirmation.
Last updated: January 2026